Oleksandr Kozachenko
IT-Helpdesk
Contact Info
- +38(096)899-54-72
- i.kov.vich@gmail.com
- oleksandr-kozachenko-kovvich/
- resume-kovvich.netlify.app
- Voskresenskiy av, Kyiv
Skills
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Customer Service
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Technical Support
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Troubleshootg
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System Administration
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Windows Administration
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Office 365
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Visio
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Technical Documantation
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HTML/CSS
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WordPress
Languages
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Ukrainian
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English
About Me
Experienced Technical Support Services with a demonstrated history of working.
Skilled in Customer Technical Support. Strong in information technology
Customer Service: Problem Solving and Troubleshooting, Technical Support,
IT Service Management. At now working as IT-Helpdesk (Service Desk+Help Desk L1-2)
at Synchron.
Experience
Synchron, Ukraine
03-2023 - present
IT Helpdesk
IT Help Desk (on-site + remote), Support by Trouble Ticket System and Service Monitoring System, Troubleshooting, Debugging, Windows Business Support, MS Office 365 Business Support, Email Business IT-Support, MS Visio, HTML
Infocom, Ukraine
11-2021 - 03-2023
Helpdesk Journey Network Support Engineer
Journey Network Support Engineer, Support by Trouble Ticket System and Service Monitoring System, Troubleshooting, Debugging, On-call Business Support, Account Management, Email
Volia, Ukraine
07-2020 - 10-2021
Call Center Technical Support Specialist
DTV, Interactive TV and Internet Services, Support Engineer, On-call Support, Debugging, Troubleshooting, Account Management, Email and on-line support
Anti-Doping Laboratory, Ukraine
10-2014 - 07-2020
Head Of Department
Analysis of small molecules by of gas and liquid chromatography, mass spectrometry, high resolution mass spectrometry. Experience with analytical instrumentation such as Thermo ISQ GC-MS/MS, TSQ Quantum also support site of Antidoping of Ukraine and make administrative work on WADA site and e-mail and phone support
Trainings/Courses
Comp TIA A+ (220-1001)
2023, 2024
Total Seminars, Mike Meyers
NSE 1 - Information Security Awareness
2023
Fortinet
NSE 2. The Evolution of Cybersecurity
2023
Fortinet
Computer Hardware Basics
2023
Cisco
IT Support Technical Skills
2023
Kevin Apolinario
English for IT 1
2023
Cisco
NDG Linux Unhatched English 0422a
2022
Cisco
Education
Specialist's degree, Chemical Technologies
2013 - 2014
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Becholors's degree, Chemical Technologies
2006 - 2013